Return Procedure

Would you like to request a refund or an exchange?

To do so, please do not use the contact form or our general email address info@weartommy.com. This address is exclusively reserved for order status enquiries, pre-purchase questions, and general enquiries unrelated to refunds or exchanges.

Please send your request directly and exclusively to our dedicated customer service team at:

orders@weartommy.com

To ensure that your request is handled quickly and efficiently, please make sure it is sent directly to this address and includes all the necessary information:

• Your order number and full name
• A detailed description of your request (reason for the refund or exchange)
• Any necessary supporting documents or photos, in accordance with our return policy

Refund or exchange requests submitted through the contact form or sent to an incorrect email address may be automatically delayed or may not be processed.