Politique de remboursement

Last updated: June 2026

At HEGOR FASHION, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

Unfortunately, we are unable to accept returns or exchanges after this period has expired.

2. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Be returned in its original packaging.
• Not be damaged due to misuse or improper handling by the customer.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards.
• Products showing signs of use beyond what is necessary to inspect the item.
• Products returned without their original packaging.

If a product arrives damaged, defective, or incorrect, please contact us immediately so that we can provide an appropriate solution.

4. How to Request a Return

Before returning any item, you must contact our customer support team to receive return authorization.

For detailed step-by-step return instructions, please visit our Return Procedure page:

https://weartommy.com/pages/procedure-de-retour

Email: info@weartommy.com

When contacting us, please include:

• Your order number.
• Your full name.
• A description of the issue.
• Photos if the product is damaged, defective, or incorrect.

Returns sent without prior authorization may not be accepted.

5. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5 business days after the returned item has been received and approved.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Supporting photographs may be required so that we can assess the issue and provide the most appropriate solution.

7. Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of returning the product.

Return shipping labels are not provided by HEGOR FASHION.

Original shipping charges are non-refundable.

8. Exchanges

If you would like to exchange an item, please contact our customer support team before returning your order.

Exchanges are subject to product availability and compliance with the return conditions described above.

9. Contact Information

HEGOR FASHION
Entrepreneur: Enzo Tranchina
36 Rue Gustave Nordon
54220 Malzéville
France

SIREN: 910 587 963
SIRET: 910 587 963 00034

Email: info@weartommy.com
Website: https://weartommy.com/

VAT not applicable – Article 293 B of the French General Tax Code.